If students pay for a certificate but don’t receive it, it may indicate a delay, administrative issue, or even a deficiency in service. They should first contact the institution in writing and keep proof of payment and communication. If the issue isn’t resolved, they can escalate it to the institution’s grievance cell or file a complaint with the consumer court or relevant education authority. In some cases, especially if there is no response or false promises, it could also point to fraud, and legal action may be necessary.

#jmi